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Ford Fiesta: SYNC - Ford Fiesta 2009-2019 Owners Manual

Ford Fiesta: SYNC

Ford Fiesta 2009-2019 Owners Manual

General Information

Ford Fiesta. General Information

SYNC is an in-vehicle communications system that works with your Bluetooth-enabled cellular phone and portable media player. This allows you to:

  • Make and receive calls.
  • Access and play music from your portable music player.
  • Use 911 Assist, Vehicle Health Report and SYNC Services (Traffic, Directions & Information).*
  • Use applications, such as Pandora and Stitcher, via SYNC AppLink.
  • Access phonebook contacts and music using voice commands.
  • Stream music from your connected phone.
  • Text message.
  • Use the advanced voice recognition system
  • Charge your USB device (if your device supports this).

*These features require activation.

Make sure that you review your device's manual before using it with SYNC.

Support

The SYNC support team is available to help you with any questions you cannot answer on your own.

Monday-Saturday, 8:30am-9:00pm EST.
Sunday, 10:30am-7:30pm EST.
In the United States, call 1-800-392-3673.
In Canada, call 1-800-565-3673.

Times are subject to change due to holidays.

SYNC Owner Account

Why do I need a SYNC owner account?

  • Required to activate Vehicle Health Report and to view the reports online.
  • Required to activate the subscription-based SYNC Services and to personalize your Saved Points and Favorites.
  • Essential for keeping up with the latest software downloads available for SYNC.
  • Access to customer support for any questions you may have.

Driving Restrictions

For your safety, certain features are speed-dependent and restricted when your vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING

Driving while distracted can result in loss of vehicle control, crash and injury. We strongly recommend that you use extreme caution when using any device that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any hand-held device while driving and encourage the use of voice-operated systems when possible.

Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving.

When using SYNC:

  • Do not operate playing devices if the power cords or cables are broken, split or damaged. Place cords and cables out of the way, so they do not interfere with the operation of pedals, seats, compartments or safe driving abilities.
  • Do not leave playing devices in your vehicle during extreme conditions as it could cause them damage. See your device's manual for further information.
  • Do not attempt to service or repair the system. See an authorized dealer.

Privacy Information

When a cellular phone is connected to SYNC, the system creates a profile within your vehicle that is linked to that cellular phone. This profile is created in order to offer you more cellular features and to operate more efficiently. Among other things, this profile may contain data about your cellular phone book, text messages (read and unread), and call history, including history of calls when your cellular phone was not connected to the system.

In addition, if you connect a media device, the system creates and retains an index of supported media content. The system also records a short development log of approximately 10 minutes of all recent system activity. The log profile and other system data may be used to improve the system and help diagnose any problems that may occur.

The cellular profile, media device index, and development log will remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected. If you no longer plan to use the system or the vehicle, we recommend you perform a Master Reset to erase all stored information.

System data cannot be accessed without special equipment and access to the vehicle's SYNC module. Ford Motor Company and Ford of Canada will not access the system data for any purpose other than as described absent consent, a court order, or where required by law enforcement, other government authorities, or other third parties acting with lawful authority. Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada. For further privacy information, see the sections on 911 Assist, Vehicle Health Report, and Traffic, Directions and Information.

Using Voice Recognition

This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you.

Initiating a Voice Session

Push the voice icon. A tone sounds and Listening appears in the display. Say any of the following:

Ford Fiesta. Using Voice Recognition

* This is an optional feature and available in the United States only.

System Interaction and Feedback

The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings). You can customize the voice recognition system to provide more or less instruction and feedback.

The default setting is to a higher level of interaction in order to help you learn to use the system. You can change these settings at any time.

Adjusting the Interaction Level

Push the voice icon. Say "Voice settings" when prompted, then any of the following:

Ford Fiesta. Using Voice Recognition

The system defaults to the standard interaction mode.

Confirmation prompts are short questions the system asks when it is not sure of your request or when there are multiple possible responses to your request. For example, the system may ask "Phone, is that correct?". If turned off, the system simply makes a best guess as to what you requested and may ask you to confirm settings.

Ford Fiesta. Using Voice Recognition

The system creates candidate lists when it has the same confidence level of several options based on your voice command.

When turned on, it may prompt you with as many as four possibilities for clarification.

For example, say "Say 1 after the tone to call John Doe at home. Say 2 after the tone to call Johnny Doe on mobile. Say 3 after the tone to call Jane Doe at home." You could also say "Say 1 after the tone to play John Doe, Say 2 after the tone to play Johnny Doe."

Ford Fiesta. Using Voice Recognition

Helpful Hints

  • Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
  • After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken before this does not register with the system.
  • Speak naturally, without long pauses between words.
  • At any time, you can interrupt the system while it is speaking by pressing the voice icon.

Using SYNC With Your Phone

Hands-free calling is one of the main features of SYNC. While the system supports a variety of features, many are dependent on your cellular phone's functionality. At a minimum, most cellular phones with Bluetooth wireless technology support the following functions:

  • Answering an incoming call.
  • Ending a call.
  • Using privacy mode.
  • Dialing a number.
  • Redialing.
  • Call waiting notification.
  • Caller ID.

Other features, such as text messaging using Bluetooth and automatic phonebook download, are phone-dependent features.

To check your phone's compatibility, see your phone's manual and visit

www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.

Pairing a Phone for the First Time

Note: SYNC can support downloading up to approximately 1000 entries per Bluetooth-enabled cellular phone.

Note: Make sure to switch on the ignition and the radio. Put the transmission in position P.

Note: To scroll through the menus, press the up and down arrows on your audio system.

Wirelessly pairing your phone with SYNC allows you to make and receive hands-free calls.

1. Press the phone button. When the display indicates there is no phone paired, press OK.

2. When Find SYNC appears in the display, press OK.

3. Put your phone into Bluetooth discovery mode. See your device's manual if necessary.

4. When prompted on your phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

Depending on your phone's capability and your market, the system may prompt you with questions, such as setting the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and downloading your phonebook.

Pairing Subsequent Phones

Note: Make sure to switch on the ignition and the radio. Put the transmission in position P.

Note: To scroll through the menus, press the up and down arrows on your audio system.

1. Press the phone button, and then scroll to System Settings. Press OK.

2. Scroll to Bluetooth Devices. Press OK.

3. Scroll to Add Bluetooth Device. Press OK.

4. When Find SYNC appears in the display, press OK.

5. Put your phone into Bluetooth discovery mode. See your phone's manual if necessary.

6. When prompted on your phone's display, enter the six-digit PIN provided by SYNC in the radio display. The display indicates when the pairing is successful.

The system then prompts with questions, such as if you would like to set the current phone as the primary phone (the phone SYNC automatically tries to connect with first upon vehicle start-up) and download your phone book.

Phone Voice Commands

Press the voice icon and say "Phone". Say any of the following:

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

1 This command does not require you to say "Phone" first.
2 This command is not available until phone information is completely downloaded using Bluetooth.
3 See Dial table below.
4 See Menu table below.

Phone book commands: When you ask SYNC to access things such as a phonebook name or number, the requested information appears in the display to view. Press the phone button and say, "Call" to call the contact.

Ford Fiesta. Using SYNC With Your Phone

Note: To exit dial mode, press and hold the phone button or press MENU to go to the phone menu.

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

Words in ( ) are optional and do not have to be spoken for the system to understand the command.

Making Calls

Press the voice icon and when prompted say:

1. Say "Call <name>" or "Dial", then the desired number.

2. When the system confirms the number, say, "Dial" again to initiate the call.

To erase the last spoken digit, say, "Delete" or press the left arrow button. To erase all spoken digits, say "Clear" or press and hold the left arrow button.

To end the call, press and hold the phone button.

Receiving Calls

When receiving a call, you can:

  • Answer the call by pressing the phone button.
  • Reject the call by pressing and holding the phone button.
  • Ignore the call by doing nothing.

Phone Options during an Active Call

During an active call, you have more menu features that become available, such as putting a call on hold or joining calls. Use the arrow buttons to scroll through the menu options.

1. Press MENU during an active call.

2. After selecting Active Call Menu, press OK.

3. Scroll to cycle through the following options:

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

Accessing Features through the Phone Menu

SYNC's phone menu allows you to redial a number, access your call history and phonebook and sends text messages as well as access phone and system settings.

You can also access advanced features, such as 911 Assist, Vehicle Health Report and SYNC Services.

1. Press the phone button to enter the phone menu.

2. Scroll to cycle through:

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

1 This is a phone-dependent feature.
2 This is a phone-dependent and speed-dependent feature.
3 This is an optional feature and available in the United States only.
4 This is an optional feature and available in the United States and Canada only.

Text Messaging

Note: This is a phone-dependent feature.

SYNC allows you to receive, send, download and delete text messages. The system can also read incoming text messages to you so that you do not have to take your eyes off the road.

Receiving a Text Message

Note: This is a phone-dependent feature.

Your phone must support downloading text messages using Bluetooth to receive incoming text messages.

When a new message arrives, an audible tone sounds and the display indicates you have a new message. You have these options:

  • Press the voice button, wait for the prompt and say "Read message" to have SYNC read the message to you.
  • Press OK to receive and open the text message or do nothing and the message goes into your text message inbox. Press OK again and SYNC reads your message aloud as you are not able to view the message. You can then also choose to reply or forward the message.
  • Press OK and scroll to choose between:
    • Reply to Text Message: Press OK to access and then scroll through the list of pre-defined messages to send.
    • Forward Text Message: Press OK to forward the message to anyone in your Phonebook or Call History.

      You can also choose Enter Number.

Sending, Downloading and Deleting Your Text Messages

Note: Forwarding a text message is a speed-dependent feature and is only available when your vehicle is traveling at 3 mph (5 km/h) or less.

Note: You can only have one recipient per text message.

Text messaging is a phone-dependent feature. If your phone is compatible, SYNC allows you to receive, send, download and delete text messages.

1. Press the phone button.

2. Scroll to Text Message, and then press OK.

Scroll to select from the following options:

  • Send Text Message? allows you to send a new text message based on a pre-defined set of 15 messages.
  • Download Unread Msgs allows you to download your unread messages (only) to SYNC. To download the messages, press OK to select. The display indicates that it is downloading your messages. When it is complete, SYNC takes you to your inbox.
  • Delete All Messages? allows you to delete current text messages from SYNC (not your phone). To delete the messages, press OK to select. The display indicates when it is finished deleting all your text messages. SYNC returns you to the text message menu.
  • Return exits the current menu when you press OK.

If you select Send Text Message?:

1. Press OK to select. If the system detects your phone does not support this feature, Unsupported appears in the display and SYNC returns to the main menu.

2. Scroll to cycle through the message options in the following chart.

3. Press OK when the desired selection is in the display.

4. Enter the name of the recipient. Scroll to cycle through Phonebook or Call History entries. You can also select Enter Number to say the desired number.

5. Press OK to enter the desired menu and scroll to select the specific contact.

6. Press OK when the contact appears and press OK again to confirm when the system asks if you would like to send the message. The system sends each text message with the following signature: "This message was sent from my <Ford or Lincoln>".

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

Accessing Your Phone Settings

These are phone-dependent features. Your phone settings allow you to access and adjust features such as your ring tone, text message notification, modify your phonebook and set up automatic download.

1. Press the phone button.

2. Scroll to Phone Settings, and then press OK.

3. Scroll to select from the following options:

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

*Downloading times are phone-dependent and quantity-dependent.
**When Auto Download is on, it automatically deletes any changes, additions or deletions saved since your last download.

System Settings

This menu provides access to your Bluetooth Devices and Advanced menu features. Use the arrow buttons to scroll through the menu options.

Bluetooth Devices

The Bluetooth Devices menu allows you to add, connect and delete devices, set a phone as primary as well as turn your Bluetooth feature on and off.

1. Press the phone button to enter the phone menu

2. Scroll to System Settings. Press OK.

3. Scroll to Bluetooth Devices. Press OK.

4. Scroll to select from the following options:

Ford Fiesta. Using SYNC With Your Phone

* This is a speed-dependent feature.
**You can only connect one device at a time. When another phone is connected, the previous one is disconnected.

Advanced

The Advanced menu allows you to access and set prompts, languages, defaults, perform a master reset, install an application and view system information.

1. Press the phone button to enter the phone menu

2. Scroll to System Settings. Press OK.

3. Scroll to Advanced. Press OK.

4. Scroll to select from the following options:

Ford Fiesta. Using SYNC With Your Phone

Ford Fiesta. Using SYNC With Your Phone

SYNC Applications and Services

In order for the following features to work, your cellular phone must be compatible with SYNC. To check your phone's compatibility, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

  • SYNC Services*: Provides access to traffic, directions and information such as travel, horoscopes, stock prices and more.
  • 911 Assist: Can alert 911 in the event of an emergency.
  • Vehicle Health Report*: Provides a diagnostic and maintenance report card of your vehicle.

*This is an optional feature and available in the United States only.

911 Assist

WARNINGS

Unless the 911 Assist setting is set on before a crash, the system will not dial for help which could delay response time, potentially increasing the risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an emergency call if you can do it yourself. Dial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash. If you do not hear 911 Assist within five seconds of the crash, the system or phone may be damaged or non-functional.

Always place your phone in a secure location in your vehicle so it does not become a projectile or get damaged in a crash. Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly.

Note: The SYNC 911 Assist feature must be set on before the incident.

Note: Before setting this feature on, make sure that you read the 911 Assist Privacy Notice later in this section for important information.

Note: If any user turns 911 Assist on or off, that setting applies for all paired phones. If 911 Assist is turned off, either a voice message plays or a display message (or icon) comes on (or both) when your vehicle is started after a previously paired phone connects.

Note: Every phone operates differently.

While SYNC 911 Assist works with most cellular phones, some may have trouble using this feature.

If a crash deploys an airbag (excluding knee airbags and rear inflatable safety belts [if equipped]) or activates the fuel pump shut-off, your SYNC-equipped vehicle may be able to contact emergency services by dialing 911 through a paired and connected Bluetooth-enabled phone. You can learn more about the 911 Assist feature, visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

See Supplementary Restraints System . Important information about airbag deployment is in this chapter.

See Roadside Emergencies.

Important information about the fuel pump shut-off is in this chapter.

Setting 911 Assist On

1. Press the phone button to enter the phone menu.

2. Scroll to select 911 Assist.

3. Press OK to confirm and enter the 911 Assist menu.

4. Scroll to select between On and Off.

5. Press OK when the desired option appears in the radio display. Set On or Set Off appears in the display as confirmation.

Off selections include:

  • Off with reminder: Provides a display and voice reminder at phone connection at vehicle start.
  • Off without reminder: Provides a display reminder only without a voice reminder at phone connection.

To make sure that 911 Assist works properly:

  • SYNC must be powered and working properly at the time of the incident and throughout feature activation and use.
  • The 911 Assist feature must be set on before the incident.
  • You must pair and connect a Bluetooth-enabled and compatible cell phone to SYNC.
  • A connected Bluetooth-enabled phone must have the ability to make and maintain an outgoing call at the time of the incident.
  • A connected Bluetooth-enabled phone must have adequate network coverage, battery power and signal strength.
  • The vehicle must have battery power and be located in the U.S., Canada or in a territory in which 911 is the emergency number.

In the Event of a Crash

Not all crashes will deploy an airbag or activate the fuel pump shut-off (the triggers for 911 Assist). If a connected cell phone sustains damage or loses its connection to SYNC during a crash, SYNC will search for and try to connect to a previously paired cell phone; SYNC will then attempt to call the emergency services.

Before making the call:

  • SYNC provides a short window of time (about 10 seconds) to cancel the call.

    If you fail to cancel the call, SYNC attempts to dial 911.

  • SYNC says the following, or a similar message: "SYNC will attempt to call 911, to cancel the call, press Cancel on your screen or press and hold the phone button on your steering wheel."

If you do not cancel the call, and SYNC makes a successful call, a pre-recorded message plays for the 911 operator, and then the occupant(s) in your vehicle is able to talk with the operator. Be prepared to provide your name, phone number and location immediately, because not all 911 systems are capable of receiving this information electronically.

911 Assist May Not Work If

  • Your cellular phone or 911 Assist hardware sustains damage in a crash.
  • The vehicle's battery or the SYNC system has no power.
  • The phone(s) thrown from your vehicle are the ones paired and connected to the system.

911 Assist Privacy Notice

When you turn on 911 Assist, it may disclose to emergency services that your vehicle has been in a crash involving the deployment of an airbag or activation of the fuel pump shut-off. Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services. If you do not want to disclose this information, do not turn the feature on.

Vehicle Health Report

WARNING

Always follow scheduled maintenance instructions, regularly inspect your vehicle, and seek repair for any damage or problem you suspect.

Vehicle Health Report supplements, but cannot replace, normal maintenance and vehicle inspection. Vehicle Health Report only monitors certain systems electronically monitored by your vehicle and will not monitor or report the status of any other system, (such as brake lining wear). Failure to perform scheduled maintenance and regularly inspect your vehicle may result in vehicle damage and serious injury.

Note: This feature is only available in the United States.

Note: Your Vehicle Health Report feature requires activation before use. Visit www.SYNCMyRide.com to register. There is no fee or subscription associated with Vehicle Health Report, but you must register to use this feature.

Note: This feature may not function properly if you have enabled caller ID blocking on your cellular phone. Before running a report, review the Vehicle Health Report Privacy Notice.

Note: In order to allow a break-in period for your vehicle, you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles.

Note: Cellular phone and SMS charges may apply when making a report.

Register for Vehicle Health Report and set your report preferences at www.SYNCMyRide.com. After registering, you can request a Vehicle Health Report (inside your vehicle). Return to your account at www.SYNCMyRide.com to view your report. You can also choose for SYNC to remind you automatically to run reports at specific mileage intervals.

The system allows you to check your vehicle's overall health in the form of a diagnostic report card. The vehicle health report contains valuable information such as:

  • Vehicle diagnostic information
  • Scheduled maintenance
  • Open recalls and Field Service Actions
  • Items noted during vehicle inspections by an authorized dealer that still need servicing.

You can run a report (after your vehicle has been running a minimum of 60 seconds) by pressing the voice button and saying "Vehicle health report", or pressing the phone button.

To run a report using the phone button:

1. Press the phone button to enter phone menu.

2. Scroll to select Vehicle Health, and then press OK.

3. Scroll to select from the following options:

Ford Fiesta. SYNC Applications and Services

*You must first turn this feature on before you can select the desired mileage interval.

Vehicle Health Report Privacy Notice

When you create a Vehicle Health Report, Ford Motor Company may collect your cellular phone number (to process your report request) and diagnostic information about your vehicle. Certain versions or updates to Vehicle Health Report may also collect more vehicle information. Ford may use your vehicle information it collects for any purpose. If you do not want to disclose your cellular phone number or vehicle information, do not run the feature or set up your Vehicle Health Report profile at www.SYNCMyRide.com. See www.SYNCMyRide.com (Vehicle Health Report Terms and Conditions, and Privacy Statement) for more information.

SYNC Services: Traffic, Directions & Information (TDI)

Note: SYNC Services requires activation before use. Visit www.SYNCMyRide.com to register and check your eligibility for complimentary services. Standard phone and message rates may apply. Subscription may be required. You must also have the active SYNC Services Bluetooth-enabled cellular phone paired and connected to the system in order to connect to, and use, SYNC Services. See Using SYNC With Your Phone.

Note: This feature does not function properly if you have enabled caller ID blocking on your cellular phone. Make sure your cellular phone is not blocking caller ID before using SYNC Services.

Note: The driver is ultimately responsible for the safe operation of the vehicle, and therefore, must evaluate whether it is safe to follow the suggested directions. Any navigation features provided are only an aid.

Make your driving decisions based on your observations of local conditions and existing traffic regulations. Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver, place you in an unsafe situation, or if you would be directed into an area that you consider unsafe. Maps used by this system may be inaccurate because of errors, changes in roads, traffic conditions or driving conditions.

Note: When you connect, the service uses GPS technology and advanced vehicle sensors to collect your vehicle's current location, travel direction and speed to help provide you with the directions, traffic reports, or business searches you request.

Further, to provide the services you request, for continuous improvement, the service may collect and record call details and voice communications. For more information, see SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions, do not subscribe or use the service.

SYNC Services uses advanced vehicle sensors, integrated GPS technology and comprehensive map and traffic data, to give you personalized traffic reports, precise turn-by-turn directions, business search, news, sports, weather and more.

For a complete list of services, or to learn more, please visit www.SYNCMyRide.com.

Connecting to SYNC Services Using Voice Commands

1. Press the voice button.

2. When prompted, say "Services". This initiates an outgoing call to SYNC Services using your paired and connected Bluetooth-enabled cellular phone.

3. Once you connect to the service, follow the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.

4. Say, "Services" to return to the Services main menu or for help, say, "Help".

Connecting to SYNC Services Using the Phone Menu

1. Press the phone button to enter the phone menu.

2. Scroll to Services.

3. Press OK to confirm and enter the Services menu. The display indicates the system is connecting.

4. Press OK. SYNC initiates the call to the Services portal.

5. Once you connect to the service, follow the voice prompts to request the desired service, such as Traffic or Directions. You can also say, "What are my choices?" to receive a list of available services from which to choose.

6. Say, "Services" to return to the Services main menu or for help, say, "Help".

Receiving Turn-by-Turn Directions

1. When connected to SYNC Services, say "Directions" or "Business search".

To find the closest business or type of business to your current location, just say "Business search" and then "Search near me". If you need further assistance in finding a location you can say "Operator" at any time within a Directions or Business search to speak with a live operator. The system may prompt you to speak with an operator when it has difficulty matching your voice request. The live operator can assist you by searching for businesses by name or by category, residential addresses by street address or by name or specific street intersections.

Operator Assist is a feature of your SYNC Services subscription. For more information on Operator Assist, visit www.SYNCMyRide.com/support.

2. Follow the voice prompts to select your destination. Once you select your destination, the system uploads your current vehicle location, calculates a route based on current traffic conditions and sends it back to your vehicle. After the route download is complete, the phone call automatically ends. You then receive audible and visual driving instructions as you travel toward your destination.

3. While on an active route, you can select or say "Route summary" or "Route status" to view the Route Summary turn list or the Route Status ETA. You can also turn voice guidance on or off, cancel the route or update the route.

If you miss a turn, SYNC automatically asks if you want the route updated. Just say, "Yes" when prompted and the system sends a new route to your vehicle.

Disconnecting from SYNC Services

1. Press and hold the phone button on the steering wheel.

2. Say "Goodbye" from the SYNC Services main menu.

Ford Fiesta. SYNC Applications and Services

SYNC AppLink

Note: This feature is only available in the United States.

Note: You must pair and connect your smartphone to SYNC to access AppLink.

Note: iPhone users need to connect the phone to the USB port in order to start the application. We recommend you lock your iPhone after starting an application.

Note: The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or MyLincoln Touch system.

Note: Depending on your display type, you can access AppLink from the media menu, the phone menu, or by using voice commands. Once an app is running through AppLink, you can control main features of the app through voice commands and steering wheel controls.

To Access Using the Phone Menu

1. Press the phone button to access the SYNC phone menu on-screen.

2. Scroll to Mobile Apps and press OK to access a list of available applications.

3. Scroll through the list of available applications and press OK to select a particular app.

4. Once an app is running through SYNC, you can access an app's menu by pressing the MENU button to first access the SYNC menu.

5. Select "SYNC-Media" by pressing OK.

6. Scroll until "<App name> Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

To Access Using the Media Menu

1. Press the AUX button on the center console.

2. Press MENU to access the SYNC menu.

3. Select "SYNC-Media" by pressing OK.

4. Scroll to Mobile Apps and press OK to access a list of available applications.

5. Scroll through the list of available applications and press OK to select a particular app.

6. Once an app is running through SYNC, you can access an app's menu by pressing the MENU button to first access the SYNC menu.

7. Select "SYNC-Media" by pressing OK.

8. Scroll until "<App name> Menu" is displayed (such as, Pandora Menu), then press OK. From here, you can access an application's features, such as Thumbs up and Thumbs down. For more information, please visit www.SYNCMyRide.com.

To Access Using Voice Commands

1. Press the voice icon.

2. When prompted, say "Mobile Apps".

3. Say the name of the application after the tone.

4. The app should start. While an app is running through SYNC, you can press the voice button and speak commands specific to the app, such as "Play Station Quickmix". Say "Help" to discover available voice commands.

Using SYNC With Your Media Player

You can access and play music from your digital music player over your vehicle's speaker system using the system's media menu or voice commands. You can also sort and play your music by specific categories, such as artist and album.

SYNC is capable of hosting nearly any digital media player including: iPod, Zune, Plays from device players, and most USB drives. SYNC also supports audio formats, such as MP3, WMA, WAV and ACC.

Connecting Your Digital Media Player to the USB Port

Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

To Connect Using Voice Commands

1. Plug the device into the USB port.

2. Press the voice icon and when prompted, say "USB".

3. You can now play music by saying any of the appropriate voice commands.

See the media voice commands.

To Connect Using the System Menu

1. Plug the device into the USB port.

2. Press AUX and then MENU to enter the media menu.

3. Scroll to Select Source. Press OK.

4. Scroll to USB. Press OK.

5. Depending on how many digital media files are on your connected device, Indexing may appear in the radio display. When indexing is complete, the screen returns to the Play menu.

Press OK and scroll through selections of:

  • Play All
  • Albums
  • Genres
  • Playlists
  • Tracks
  • Explore USB
  • Similar Music
  • Return

What's Playing?

At any time when a track is playing, you can press the voice icon and ask the system "What's playing?". The system reads the metadata tags (if populated) of the playing track to you.

Media Voice Commands

Press the voice icon. When prompted, say "USB", then any of the following:

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

1 <name> is a dynamic listing, meaning that it could be the name of anything, such as a group, artist or song.
2 This voice command is not available until indexing is complete.
3 This voice command is only available in folder mode.

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

*Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Press the voice icon. When prompted, say, "Bluetooth audio", then any of the following:

Ford Fiesta. Using SYNC With Your Media Player

Media Menu Features

The media menu allows you to select your media source, how to play your music (such as by artist, genre, shuffle or repeat), and also to add, connect or delete devices.

1. Press AUX and then MENU to enter the media menu.

2. Scroll to cycle through:

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

1 The time required to complete this depends on the size of the media the system needs to index. If autoplay is on, you can listen to media processed during indexing. If autoplay is off, you cannot listen to music until the system finishes indexing media. SYNC is capable of indexing thousands of average size media and notifies you if it reaches the maximum indexing file size.
2 If you have already connected a device to the USB port, you cannot access the line in feature. Some digital media players require both USB and line in ports to stream data and music separately.
3 Some digital media players require both USB and line in ports to stream data and music separately
4 Indexing times can vary from device to device and with regard to the number of songs the system needs to process.

Accessing Your Play Menu

This menu allows you to select and play your media by artist, album, genre, playlist, track, similar music or even to explore what is on your USB device.

Note: If your digital media player has a power switch, make sure you switch it on before plugging it in.

1. Press AUX and then MENU to enter the media menu.

2. Scroll to Play. Press OK.

If there are no media files to access, the display indicates there is no media. If there are media files, you have the following options:

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

*With certain playing devices, if your metadata tags are not populated, the tracks are not available in voice recognition, play menu or similar music. However, if you place these tracks onto your playing device in "Mass Storage Device Mode", they are available in voice recognition, play menu browsing and similar music. The system places Unknown items into any unpopulated metadata tag.

System Settings

Bluetooth Devices

The Bluetooth Devices menu allows you to add, connect and delete a device as turn the Bluetooth feature on and off.

1. Press AUX and then MENU to enter the media menu.

2. Scroll to System Settings. Press OK.

3. Scroll to Bluetooth Devices. Press OK.

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

*This is a speed-dependent feature.
**Setting Bluetooth to off disconnects all Bluetooth devices and turns off all Bluetooth features.

Advanced

The Advanced menu allows you to access and set prompts, languages, defaults and perform a master reset.

1. Press AUX and then MENU to enter the media menu.

2. Scroll to System Settings. Press OK.

3. Scroll to Advanced. Press OK.

Ford Fiesta. Using SYNC With Your Media Player

Ford Fiesta. Using SYNC With Your Media Player

SYNC Troubleshooting

Your SYNC system is easy to use. However, should questions arise, see the tables below.

Use the website at any time to check your phone's compatibility, register your account and set preferences as well as access a customer representative via an online chat (during certain hours). Visit www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca for more information.

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

Ford Fiesta. SYNC Troubleshooting

    Audio System

    MyFord Touch

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