Mazda Bluetooth ® Hands-Free Customer Service
If you have any problems with Bluetooth ® , contact our toll-free customer service centre.
Phone: (Germany) 0800 4263 738 (8:00—18:00 Central European Time) (Except Germany) 00800 4263 7383 (8:00—18:00 Central European Time) (Worldwide) 49 (0) 6838 907 287 (8:00—18:00 Central European Time) Web: http://www.mazdahandsfree.com
Bluetooth ® Device pairing, connection problems
Symptom | Cause | Solution method |
Unable to perform pairing | — | First make sure the device is compatible with the Bluetooth ® unit, and then check whether the Bluetooth® function and the Find Mode/Visible setting *1 on the device are turned on. If pairing is still not possible after this, contact an expert repairer, we recommend an Authorised Mazda Repairer or Mazda Bluetooth ® Hands-Free Customer Service. |
Pairing cannot be performed again | The pairing information paired to the Bluetooth ® unit or device is not recognised correctly. | Perform pairing using the following
procedure.
|
Unable to perform pairing | The Bluetooth ® function and the Find Mode/Visible setting *1 on the device may turn off automatically after a period of time has elapsed depending on the device. | Check whether the Bluetooth ® function and the Find Mode/Visible setting*1 on the device are turned on and pairing or reconnect. |
Does not connect automatically when starting the engine | ||
Automatically connects, but then disconnects suddenly | ||
Disconnects intermittently | The device is in a location in which radio wave interference can occur easily, such as inside a bag in a rear seat, in a rear pocket of a pair of pants. | Move the device to a location in which radio wave interference is less likely to occur. |
Does not connect automatically when starting the engine | The pairing information is updated when the device OS is updated. | Perform pairing again. |
*1 Setting which detects the existence of a device external to the Bluetooth ® unit
NOTE
Voice recognition related problems
Symptom | Cause | Solution method |
Poor voice recognition |
|
Regarding the causes indicated on the left, be careful with how you speak. In addition, when numbers are spoken in a sequence, recognition ability will improve if no stop is placed between the numbers. |
False recognition of numbers | ||
Poor voice recognition | There is a malfunction in the microphone. | A poor connection or malfunction with the microphone may have occurred. Consult an expert repairer, we recommend an Authorised Mazda Repairer. |
Phone-related voice recognition is disabled | There is a problem with the connection between the Bluetooth ® unit and the device. | If there is any malfunction after checking the pairing situation, check for device pairing or connection problems. |
Names in the phonebook are not easily recognised | The Bluetooth ® system is under a condition in which recognition is diffi cult. | By carrying out the following
measures, the rate of recognition
will improve.
|
When operating the audio, a song name is not recognised | Song names cannot be recognised by voice. | — |
You want to skip guidance | — | Guidance can be skipped by quickly pressing and releasing the Talk button. |
Regarding problems with calls
Symptom | Cause | Solution method |
When starting a call, vehicle noise from the other party can be heard | For about three seconds after starting a call, the Bluetooth ® unit's Noise Suppression function requires time to adapt to the call environment. | This does not indicate a problem with the device. |
The other party cannot be heard or the speaker's voice is quiet | The volume is set at zero or low. | Increase the volume. |
Other problems
Symptom | Cause | Solution method |
The indication for the remaining battery is different between the vehicle and the device | The indication method is different between the vehicle and the device. | — |
When a call is made from the vehicle, the telephone number is updated in the incoming/outgoing call record but the name does not appear | The number has not been registered into the phonebook. | If the number has been registered into the phonebook, the incoming/ outgoing call record is updated by the name in the phonebook when the engine is restarted. |
The cell phone does not synchronize with the vehicle regarding the incoming/outgoing call record | Some types of cell phones do not synchronize automatically. | Operate the cell phone for synchronization. |
It takes a long time to complete the function for changing the language | A maximum of 60 seconds is required. | — |
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